Shipping Policy

Destinations and delivery charges

We deliver footwear from the United Kingdom to the United Kingdom and Canada. The following charges are per order, not per item.

The UK free-delivery offer does not apply to Canada. No Canadian remote-area carriage surcharge is added to this fixed standard-delivery rate. For Northern Ireland, UK islands and addresses outside the mainland service, we confirm availability, delivery charges and timing before accepting an order. We do not currently offer a published express or Saturday service.

Processing and delivery dates

Allow 1–2 working days for order preparation, followed by the transit estimate above. Working days are Monday to Friday, excluding relevant UK and destination public holidays. For Canada this normally means 1–2 working days of preparation plus 3–5 working days in transit.

Transit times are estimates, not guaranteed arrival dates. Customs inspection, severe weather or disruption can cause delays. The delivery window for your address must be confirmed before payment and recorded with your order. If a different date is agreed, it must be agreed before the order is accepted. We will inform you of a material delay and your cancellation or refund options; this does not remove your statutory rights.

Canada: currency, import taxes and clearance

The Canadian delivery price is CAD 20.00, not USD and not GBP. Product prices on this website are displayed in GBP. If an order is settled in GBP, the CAD delivery charge, the conversion rate and the exact GBP equivalent must be shown and agreed before payment; there is no undisclosed currency conversion charge from us.

Canadian import duties, GST/HST, applicable provincial taxes and customs-clearance or brokerage charges are payable separately by the recipient and are not included in the CAD 20.00 carriage charge. These amounts depend on the goods, their origin, value, destination and clearance arrangements. Any known non-government clearance charge must be identified before you commit to the purchase; if it cannot be established, we will confirm it before accepting payment. We do not describe the shipping charge as an all-inclusive landed price. We provide accurate customs declarations and do not mark commercial purchases as gifts.

Dispatch, tracking and delivery problems

We confirm dispatch by email and provide tracking details where the selected service supports them. Delivery services are selected to suit the destination; no particular carrier is promised. Please check your address before ordering and contact us promptly if a correction is needed.

If a parcel is late, lost, damaged or delivered incorrectly, contact us rather than relying solely on the delivery provider. We remain responsible for arranging the appropriate investigation and remedy. For deliveries we arrange, loss or damage in transit remains our responsibility until you, or someone you nominate, receives the goods, subject to mandatory local law. A suggested prompt report is not a deadline that removes your legal rights.

For a UK order, unless a different period has been agreed, goods must be delivered within 30 days. Late-delivery cancellation and refund rights under UK law and the law of a Canadian customer's province or territory remain available. See our Returns Policy for cancellations, faulty goods and Canadian statutory remedies.