Payment Policy

Current checkout status

The checkout currently operates in TEST MODE. Test transactions demonstrate the shopping experience; they are not paid orders for dispatch. Do not enter real card details. A test confirmation is not acceptance of a commercial order.

Prices, currencies and delivery

Product prices are displayed in British pounds (GBP). The total, actual settlement currency, applicable taxes collected by us, discounts and delivery must be presented before any live payment is authorised. We do not advertise a particular card brand or wallet as available unless it is enabled and visible in the live checkout.

Standard delivery to Canada is fixed CAD 20.00 per order, with estimated transport of 3–5 working days after dispatch, plus 1–2 working days of preparation. If settled in GBP, the conversion rate and exact GBP equivalent must be disclosed and agreed first. A CAD amount must not simply be relabelled as GBP or USD. Mainland UK delivery is £4.95, free for a discounted goods subtotal over £100.

Canadian import duties, GST/HST, provincial taxes and clearance or brokerage charges are paid separately by the recipient, as explained in our Shipping Policy. Known non-government fees must be disclosed before commitment, and unresolved charges confirmed before payment is accepted. Your bank may apply its own exchange rate or foreign-transaction charges; these are not a merchant payment surcharge.

Authorisation and order acceptance

Before a live order, you must be able to check and correct the products, quantities, address, delivery details and total, or abandon the order. There are no automatic subscriptions or recurring product charges. A request or payment authorisation is not by itself our acceptance: a sales contract is formed when we explicitly confirm acceptance and the agreed order details in writing. If we cannot accept an order, any captured payment must be refunded promptly as required by law.

Payment data and refunds

The website uses HTTPS. Payment details entered into an enabled checkout are handled by the checkout and payment provider; our contact forms do not request or store full card numbers or card security codes. Never email these details to us. No security measure provides an absolute guarantee.

Refunds use the original payment method without an additional merchant refund fee, subject to statutory requirements. See the Returns Policy for deadlines, cancellation and defective goods. Bank processing and exchange-rate movements can affect the local-currency amount received. Your statutory refund, chargeback and dispute rights are unaffected.